MSP Industry Insights

  1. How The MSPs Role Changes When Clients Transition To The Cloud
    4/4/2016

    When companies move to the cloud, do they still need a managed service provider? The short answer is yes. The longer answer explains why MSPs will play a slightly different role in complementing a company's cloud strategy. In fact, 80 percent of businesses incorporating cloud deployment plans state they will still depend on MSPs for a variety of reasons, none of which can be fulfilled solely by transitioning to the cloud.

  2. 3 Common MSP Mistakes That Are Costing You Money
    3/8/2016

    In order to stay competitive in the tech world, your business needs to evolve. As it takes on new forms, it’s important to keep an eye on which efforts are propelling your business toward your ultimate goals, and which ones are anchoring you to the past. There are three mistakes that if left unchanged are sure to drain the finances of your business before you’re even aware you’re sinking.

  3. What Can IT Providers Do To Help Combat The Human Component Of Data Security Vulnerabilities?
    2/29/2016

    IT providers have a responsibility to do everything feasible to assure the success of their customers. Hard drives do fail and tornados do occur; however, with surprising frequency, more threats are occurring as a result of fellow human beings.

  4. What You Can Tell Your Clients When They Ask Why They Should Migrate To Windows 10
    1/22/2016

    Windows 10 appears to be a winner that should restore Microsoft’s reputation with client operating systems. With an updated, more user-friendly interface and a more secure environment, Windows 10 will benefit any home and enterprise user.

  5. How To Build Trust With A Managed Services “Gateway Drug”
    12/22/2015

    Most of us want to be pure-play managed services providers, providing flat-rate services for every client as well as to be able to service the full spectrum of customers that find their way into our arms. Sometimes, however, clients are reluctant to embrace a full managed services solution. What we need is a “gateway drug” to get clients hooked on these proactive services and, based on our experience, we would recommend that every solution provider consider offering such an on ramp to their business.

  6. Taking A “Partner-Centric” Approach
    11/13/2015

    From a reseller’s perspective to implement technology in the field — no matter how good your product is — a poor customer experience can ruin a sale.

  7. Why Your IT Clients Need A HIPAA Risk Assessment
    9/9/2015

    If your clients deal with healthcare records of any kind for Health Insurance Portability and Accountability Act (HIPAA) purposes, their business is considered either a covered entity or a business associate, and they should be preparing in earnest for Office of Civil Rights (OCR) HIPAA audits in 2015 and 2016.

  8. 7 Reasons You Should Charge Your IT Customers More
    9/3/2015

    The landscape for managed services providers (MSPs) has changed significantly over the last 10 years.  A decade ago most IT companies were providing break-fix service and then hoping for the occasional project work.  Early adopters to the MSP model sold proactive service and the uptime promise to their clients meant they could charge more because they sold on the value of the increased productivity that is a result of well-maintained IT infrastructure.

  9. 3 Things Solutions Providers Can Do To Build Partnerships With SMBs
    7/29/2015

    Partnering as an IT solutions provider with the small and medium business client is the sole focus of many integrators and MSPs (managed services providers). Though SMBs have many of the same needs as bigger firms, they are usually less tech savvy, have fewer resources and a less strategic view of their IT. So they are looking to you for three things.

  10. 6 Reasons Every MSP Should Sell VoIP
    7/23/2015

    Remember the days when the most integration your computer and your telephone had was when you connected to the Internet via dial-up modem?  It was really more like the occasional meet-up than a full-fledged marriage between two critical pieces of technology. Phone systems, like mainframe computers, were highly specialized, cumbersome, and expensive long-term commitments — and there was an equally specialized and highly trained sector of people who sold and serviced them.