MSP Industry Insights

  1. The Top Cloud-Based Service MSPs Should Offer
    5/16/2016

    There are four little words that strike terror in my heart; four words that even years of seasoning as an IT professional can't calm away. Even as I type them, I find myself unconsciously recoiling. They are: “Bring Your Own Device.”  

  2. Redefining Technology Solution Providers In The Cloud
    4/21/2016

    Welcome to the brave new world that is cloud services, where there’s no such thing as business as usual. Small-to-midsize businesses (SMBs) represent a significant section of most technology solution provider (TSP) customers, and those SMBs are turning to the cloud more than ever before. They are going to be asking you about the cloud and whether you can support their needs. If you aren’t prepared, you stand to lose big.

  3. Adding More Value: Successful Marketing Tips For VARs
    4/18/2016

    Marketing matters, and as a growing technology solution provider — you might call yourself a Technology Consultant, System Integrator, Solution Provider, Value Added Reseller, or something else altogether — you know how important it is to get the word out about your business and the value you provide to your customers. Your email, website, and ad messaging are all positioned to reinforce your value with potential customers, so it’s up to you to find ways to create and maintain those messages.

  4. How The MSPs Role Changes When Clients Transition To The Cloud
    4/4/2016

    When companies move to the cloud, do they still need a managed service provider? The short answer is yes. The longer answer explains why MSPs will play a slightly different role in complementing a company's cloud strategy. In fact, 80 percent of businesses incorporating cloud deployment plans state they will still depend on MSPs for a variety of reasons, none of which can be fulfilled solely by transitioning to the cloud.

  5. 3 Common MSP Mistakes That Are Costing You Money
    3/8/2016

    In order to stay competitive in the tech world, your business needs to evolve. As it takes on new forms, it’s important to keep an eye on which efforts are propelling your business toward your ultimate goals, and which ones are anchoring you to the past. There are three mistakes that if left unchanged are sure to drain the finances of your business before you’re even aware you’re sinking.

  6. What Can IT Providers Do To Help Combat The Human Component Of Data Security Vulnerabilities?
    2/29/2016

    IT providers have a responsibility to do everything feasible to assure the success of their customers. Hard drives do fail and tornados do occur; however, with surprising frequency, more threats are occurring as a result of fellow human beings.

  7. What You Can Tell Your Clients When They Ask Why They Should Migrate To Windows 10
    1/22/2016

    Windows 10 appears to be a winner that should restore Microsoft’s reputation with client operating systems. With an updated, more user-friendly interface and a more secure environment, Windows 10 will benefit any home and enterprise user.

  8. How To Build Trust With A Managed Services “Gateway Drug”
    12/22/2015

    Most of us want to be pure-play managed services providers, providing flat-rate services for every client as well as to be able to service the full spectrum of customers that find their way into our arms. Sometimes, however, clients are reluctant to embrace a full managed services solution. What we need is a “gateway drug” to get clients hooked on these proactive services and, based on our experience, we would recommend that every solution provider consider offering such an on ramp to their business.

  9. Taking A “Partner-Centric” Approach
    11/13/2015

    From a reseller’s perspective to implement technology in the field — no matter how good your product is — a poor customer experience can ruin a sale.

  10. Why Your IT Clients Need A HIPAA Risk Assessment
    9/9/2015

    If your clients deal with healthcare records of any kind for Health Insurance Portability and Accountability Act (HIPAA) purposes, their business is considered either a covered entity or a business associate, and they should be preparing in earnest for Office of Civil Rights (OCR) HIPAA audits in 2015 and 2016.