09.15.22 -- Your Cyberattack Response Plan Is Out Of Date. Here's How To Fix It.

Gradient MSP's Matt Topper continues his SOC 2 series with an in-depth look at risk assessment and the importance of establishing clear objectives. In this video Topper makes a clear case for why an organization needs to establish controls that are tailored to its unique vulnerabilities. Risk assessment can't be a one-size-fits-all exercise because that approach neglects to consider issues specific to a given environment. Predetermined threats and vulnerabilities based on a standardized, generic checklist may help pass an audit, but they won't necessarily address all of the actual risks a company faces.

Evolving technologies, demographics and digital business models are changing the workplace at a faster pace than ever before. Meanwhile, available technologies — AI, people analytics, AR/VR, everything-as-a-service, and more — promise to reshape the way learning is delivered and consumed. Learning and development (L&D) professionals — and the employers that rely on them for a future-ready workforce — are grappling to understand which innovations really matter.

It’s one thing to sell your technology, but it’s a completely different task to make sure customers know how to use it. Both managed and professional services can help your customers enact your solutions and bring about a faster time to value. But when do you call in professional services and when does it make more sense to hand it over to managed services?