Why Relationship Mapping Matters

By IT Glue

Picture this: What if your technicians could locate every piece of information they need, right from your client’s software license data to their ISP information, without breaking a sweat? Think about what this could do for your ticket resolution speed and quality. Well, relationship mapping makes this possible.

Relationship mapping enables your technicians to link related items together, allowing them to quickly pull up all the information they need. It has the potential to significantly improve your team’s productivity, making it a must-have feature for any serious IT documentation software.

However, simply having everything documented isn’t enough. Not wasting time searching for your documentation is just as important – because it’s already there, one click away, on the right-hand side of your screen. Let’s take a closer look at some of the reasons why relationship mapping matters in IT documentation.