Where To Start Your Documentation Journey

By Ashley Ogilvie, IT Glue

You know developing a documentation rhythm will benefit you, but with so much to document, where do you start? We get it. You’re swamped with information and data, and it’s all important for different reasons. That’s why we’ve developed 6 steps to get you started, and mastering, your documentation.

Develop an Information Hierarchy

A while back we wrote a blog post on the MSP information hierarchy, in other words, a fundamental way of organizing your documentation in order to be successful. Most of this should hold true for a value-added reseller as well.

Essentially, your documentation is either internal documentation, external, or customer-specific. So when you start documenting, you need to focus on these different categories, and not mix them together. Keep in mind, there isn’t simply one way to document, but this hierarchy provides an easy to understand model for how you can organize documentation, and it works.