Newsletter | January 30, 2020

01.30.20 -- What Is IT Automation And Why Should You Use It?


Shift4 Payments is the leader in integrated payment processing, delivering a complete ecosystem of solutions that extend beyond payments to include a wide range of value-added services. Shift4’s groundbreaking technologies help power the company’s Harbortouch, Restaurant Manager, POSitouch, and Future POS brands as well as over 350 additional software integrations in virtually every industry. To learn more about joining the Shift4 family of resellers, visit

Channel Insights
A Step-By-Step Checklist To Protect Your Own MSP From Cyberattacks
White Paper | By Charles Henson, Compliments of ID Agent

As a fellow managed services provider, I struggle with the fact that our clients are under attack all day, every day. Not only are our clients under attack, but with Operation Cloudhopper and SamSam attacks, we ourselves are under attack. MSPs are now falling victim to attacks, and their entire client base and their networks are being infected and shut down by cybercriminals.

Deliver Efficient IT Services By Automating Time-Consuming Workflows
E-Book | Kaseya

Faced with challenges like lack of resources, manual processes, and increased IT complexity, as well as cybersecurity concerns and compliance regulations, IT teams need a unified IT management solution to not only deliver better service, but to transform the business.

MSP Backup Reporting Automation Optimization
White Paper | Bocada

Helping customers navigate complex backup environments while reducing their costs gives you a chance to offer real customer value. By offering proactive and automated backup reporting for operations, management oversight, and audits, MSPs can elevate their standing in the eyes of enterprise organizations.

What Is IT Automation And Why Should You Use It?
  Article | By Brett Cheloff, ConnectWise

More and more companies are using automated technology to speed up repetitive tasks, improve consistency and efficiency, and free up employees’ time. But what exactly is IT automation, and is it worth making changes so you can include it in your IT department or company.

Leadership Lessons
MSPs Find A Fit In The Cloud
By Dan Timko, J2 Global and OffsiteDataSync

The market for Infrastructure-as-a-Service (IaaS) is growing robustly as more organizations turn to cloud and managed services to meet their IT objectives. Rather than investing heavily in in-house technology and talent, businesses are instead partnering with experts who can enhance their performance, security, scalability, and support. The managed services providers (MSPs) meeting this demand are in turn relying on cloud computing services to help them deliver what their clients need.

The Technology Buyer’s Journey: A Roadmap To Customer Success

The technology buyer’s journey has long been fraught with chaos, confusion, and criticism — to both buyers and sellers. But it doesn’t have to be that way.

Managing Subcontracted Workers In Your MSP
By Rayanne Buchianico, ABC Solutions, LLC

Many MSPs are using subcontractors or outsourcing IT services. Over the next few articles, we will discuss various topics like securing your company and client data, managing the service desk, and today’s topic of annual reporting.

4 Security Lessons For MSPs From New Threat Intelligence
By Emil Hozan, WatchGuard Technologies

Each year, security threats continue to grow in prevalence and sophistication. And as the security skills and resources deficit continues to swell in tandem, businesses of all sizes (and especially small, midsize, and distributed enterprises) are increasingly looking to their trusted IT solutions providers to deliver simplified, managed security. In order to better protect customers in this evolving threat landscape, managed services providers (MSPs) must stay up to date on the latest attack techniques and security best practices.

AWS re:Invent 2019: A Networking Perspective
By Derek Baltazar and Travis Greenstreet, 2nd Watch

AWS re:Invent 2019 has come and gone, leaving the collective masses to sort through the product news. According to AWS, it released 77 products, features, and services over five days. Many of the announcements were in the ML space (20 total), followed by news on compute (16), analytics (6), and networking and content delivery (5).

HR Best Practices
5 Steps To Recruiting & Building An Awesome Team
  Guest Column | By Chris Chirgwin, Lanspeed

One of the first things any business owner quickly learns is the importance of building and retaining a good team. Jim Collins, author of Good to Great, states it perfectly when he says, “Get the right people in the right seats on the bus (and get the wrong people off the bus).” A wrong hire can seriously derail a company and at a minimum causes a lot of headaches.