Article | November 20, 2019

Using An RMM For Remote Work? You Also Need An FSM For On-Site.

Source: Field Nation
RMM Software Review 2016

A Remote Monitoring and Management (RMM) system is essential for routine maintenance. Unfortunately, it won’t do the entire job by itself. MSPs need a similar tool to efficiently handle time-intensive on-site projects.

Integrating a Field Service Management (FSM) platform with your existing RMM:

  • Streamlines critical workflows.
  • Centralizes your day-to-day operations.
  • Helps you serve more clients.

Increase Efficiency

With an RMM system, your technicians no longer have to travel from office to office to access a client’s devices. This freedom to work remotely helps you deliver the best possible response times. It also makes it far easier to serve clients on a fixed monthly plan.

Of course, there are situations that will still require a technician to be physically on-site. This is where an FSM becomes invaluable. It enables you to efficiently source, manage, and route projects to your entire field service workforce. Dispatchers can easily track progress in real-time, view photo uploads, identify at-risk work orders, and manage every aspect of a project.