Case Study

Unified Visibility Leads To Increased Productivity And Proactive Service For MSP

Source: Liongard
Capture

Family-owned and -operated since 1980, Bellwether Technology serves 150 managed customers spanning industries such as healthcare, legal, engineering and more in Louisiana and the Gulf South. This diverse client background requires that their own team have experts working at all levels to help their clients excel. 

The Problem

The Bellwether Technology team was experiencing issues with creating and maintaining consistent and up-to-date documentation. Security engineer Everett Odom explains, “You don’t know what you don’t know; everyone has their skill sets and their own way of documenting information.” Because of the company’s diverse group of engineers, the data capture was not consistent and the data storage methods varied based on individual preferences. This lack of consistency became increasingly challenging as their customer base grew and adopted more technology. The company knew that capturing data consistently and leveraging it to respond to issues proactively would help them become more efficient and ultimately provide better service to its customers. To help with this challenge, they turned to Liongard.

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