Case Study

UK's Cambridge Helpdesk Adds Layer Of Client Security With Secure DNS Solution

Source: Webroot

Cambridge Helpdesk delivers a range of IT and HR solutions to companies all over the UK. Providing IT support in Cambridge and surrounding areas since 2006, the company’s management staff each have over 20 years of experience. Cambridge Helpdesk focuses on small businesses with 1 to 50 staff (although it also supports other companies with over 300 staff), and takes great pride in maintaining cordial, long-term relationships with its clients.

The Challenge

Like many MSPs around the world, Cambridge Helpdesk was becoming more concerned about the rapid proliferation of ransomware threats in today’s security landscape. This concern was growing even more acute because Cambridge Helpdesk’s endpoint security solutions at the time (ESET and Bitdefender) were providing little or no protection against the current ransomware onslaught.

In addition, Cambridge Helpdesk recognized the value of incorporating DNS protection into the suite of security services it offers its customers. The ability to block cyberthreats before they penetrate their clients’ networks was certainly primary, but Cambridge Helpdesk also required a DNS security solution that was cost-effective and easily integrated with their other endpointprotection tools.

Dissatisfied with their current solutions, Cambridge Helpdesk began a comprehensive evaluation process of endpoint protection products from Barkly, Bitdefender, ESET, Kaspersky, F-Secure, Malwarebytes, Sophos, and Webroot. When the process was completed, the results were clear: According to Stuart Brown, Technical Director of Cambridge Helpdesk, “Webroot beat all of them, across all tests.”