As your MSP business grows, the number of moving parts increases almost exponentially. Managing a blended workforce, delivering reliable remote monitoring services, and coordinating on-site projects all become more complex. Without the right tools, you may be spending far too much time putting out fires.
SaaS platforms enable MSPs of all sizes to automate many essential day-to-day operations and stay focused on the big picture. In this guide, we’ll explore three types of software every MSP should have.
1. Remote Monitoring and Management (RMM)
RMM products are the most popular among MSPs. They give you the freedom to handle many types of routine maintenance without traveling to a client’s location. This reduces your labor costs and makes it possible to serve more clients than a traditional break-fix IT provider.
An RMM helps you manage critical activities on a client’s network, workstations, servers, and endpoints.