Transitioning From Break-Fix To Managed Services: Shifting The Mindset
Gone are the days of simply fixing your clients’ tech and waiting for the next frantic phone call. With the state of technology today, your clients can’t afford even a hint of downtime. For many businesses, this means that a transition away from the break-fix model is your next step.
Providing the necessary level of consistency and reliability today's customers need comes with new challenges like how you tackle your pricing, operations, and sales and marketing. But by far one of the most key elements surrounds the change in your overall role - including a shift in your mindset.