Newsletter | October 1, 2020

10.01.20 -- Top 4 Benefits Of Client Retention

Channel Insights
Do You Need Certification To Be An MSSP?

There’s no blanket diploma program or global agency regulating who is and isn’t an MSSP. What may be a shocking disadvantage to the consumer when it comes to vetting service providers, is a definite benefit to those looking to capitalize on this growing opportunity. If you’re looking to designate yourself as an MSSP, the barrier for entry is at the floor.

These Vulnerabilities Are Putting Your Clients At Risk

Cybercriminals have their eyes on new vulnerabilities as a way of compromising your clients. Your response needs to go beyond patching bad code.

#DoItNow: Futureproof Your MSP With Innovation

The current economy is a residue of a tremendous economic shock and burden. MSPs can only overcome such challenges by introducing innovation in everything, right from risk-mitigating technologies, business practices, to strategies that improve customer satisfaction and retain them.

Your Corporate VPN Is Not Your Friend

Your corporate VPN is being used against you. Dark spiders hide on the web, listening for the unique digital thrumming of a user logging onto the corporate VPN. This digital signature tells them that you’re a remote worker and that someone values company data enough to protect it with a leaky tunnel.

2020 MSP Trends: Notes From The Field

In just the first half of this year, we’ve seen a seismic shift in the economy as well as a much greater dependence on technology to navigate our new normal, remote-work lives. To help your business continue to adapt to these changes, let’s explore the MSP industry trends that may have the greatest impact on your business.

Automation Helps MSP Increase Operational Efficiency To Achieve Greater Profitability Through Standardization

The MSP prides itself on being a quick-acting, flexible service provider that can proactively address customer issues before they become costly problems. Executive Director Patrick Lenz has been with the company since 1996 and has seen firsthand how technology (and its utilization) has morphed in the past quarter-century and been put to use to help businesses add value for customers.

Cloud Storage Vs. Cloud Backup

With more employees working from home due to the coronavirus pandemic, a lot of people are trying to figure out how to protect the files they’re working on outside the office. Some are stuck between “cloud storage” services and “cloud backup.” While many confuse the two, there are important differences.

Top 4 Benefits Of Client Retention

What do good car maintenance and customer nurturing have in common? They’re good for your wallet in the long run.

Is Today’s IT Partner Expected To Know Everything?

How can you continue to focus on your areas of expertise and not have your clients ‘snapped’ up by larger security firms? Learn why security and compliance are key business drivers and how a security audit can be an additional source of income for MSPs (especially those with clients in highly regulated industries).

Leadership Lessons
COVID-19 And Unified Communications — Essential Pointers For A Permanent Remote Workforce
As COVID-19 stay-at-home orders are gradually lifted and states begin to return to some semblance of everyday life, we shouldn’t assume an automatic return of workforces to the office.
Blockchain Myths Busted: It’s More Than Bitcoin, And SMBs Can Benefit Too

The dictionary defines blockchain as “a digital database containing information (such as records or financial transactions) that can be simultaneously used and shared within a large decentralized, publicly accessible network.” But that’s just scratching the surface.

MSSPs: Say No To Just SIEM

Writing and maintaining the rules can often take valuable time that organizations don't have. A better approach is to look at the outcomes your customers want to achieve with security monitoring and where people vs. technology can have the biggest impact.

IT Channel Leadership Diversity Report 2020

We love metrics in our industry. Everything is a metric. We have data and statistics and performance numbers and best-in-class performance, but when it comes to looking at diversity, we don’t. In an industry that measures everything, there aren’t a lot of metrics here to measure.