White Paper

The 2019 MSP Benchmark Survey

Source: Kaseya
Service Benchmarks

Digital transformation is giving rise to a new wave of service providers that are swooping in with cutting-edge technologies and services to meet client needs. While the barriers to enter the managed service provider (MSP) market remain fairly low, competition is at an all-time high, and market leaders are differentiating themselves like never before.

Kaseya provides IT systems management software that helps MSPs and midsize companies drive growth, innovation, and most importantly, customer success. Kaseya’s solutions manage over 10 million devices worldwide across a wide variety of industries and have earned the company a leading position among MSPs around the globe.

This position provides Kaseya with a unique perspective to examine the global IT services industry. Nowhere is this more evident than in our annual MSP Benchmark survey. This year, in addition to evaluating the survey from a global perspective, we were also able to break down the findings specific to the Europe, the Middle East and Africa (EMEA) region.

The results of the EMEA Edition of our 2019 survey demonstrate unequaled visibility into the types – and portfolios – of IT services that MSPs deliver to clients. We have analysed detailed data provided by owners and operators of MSPs spread across EMEA. The results offer a wealth of knowledge about the types of services MSPs currently offer, how these services are priced, and how the MSP marketplace continues to evolve.