Article | September 24, 2019

The Future Of The Field Service Workforce

Source: Field Nation
The Future Of Data And Technology In Clinical Trials

Across industries from retail to healthcare, customers expect a flawless, highly personalized experience whenever they interact with a company. According to a recent study, customer experience has overtaken product and price as the main way businesses differentiate themselves. A positive customer experience can build lasting loyalty but today’s consumers are more fickle than ever, and won’t hesitate to switch to a competitor if they’re dissatisfied. New technologies are powering all of these customer experiences—from point-of-sale machines that enable self-checkout in a retail store to interactive kiosks for patient check-in at a medical clinic.