09.12.22 -- Technology In The Workplace: The Importance, Benefits, And Advantages

Support is key in any relationship. We firmly believe that MSPs deserve top-tier service from every vendor. We’re staffed with people who’ve been-there-done-that and know how critical support is to a business’s success. It’s not easy, but we’re here to make it work better together.

Whether you’re looking to retain clients or increase your technician’s billable hours, automated assessments are a no-brainer for any MSP. Ideally, you should be able remotely schedule scans on client networks and then have access to that data from any computer or mobile device through your online portal. Supplement the information by including client-specific service documentation, including notes, remediation procedures, passwords, and related items your service techs and remote support teams need to do their jobs faster and better.

If we were to earmark one hot trend for 2022, it would be digitization. As we emerge from the pandemic, consumer expectations have been permanently upleveled. Consumers demand access to personalized experiences that cater to their individual needs and allow them to self-service. The trend, which originated in retail, has expanded to other industries, including hospitality, finance, and even healthcare. Digital signage is a critical component of digitization.

Onboarding clients to new services can be a time-consuming and error-prone process when done manually. It is also worth remembering that there are, on average, about 10 services for which MSPs need to onboard every single client. This makes it quite overwhelming for all MSPs.

Hands-Free Cybersecurity: A Roadmap to MSP Growth, commissioned by Field Effect and produced by Aite-Novarica Group, explores how small to midsize managed service providers (MSPs) can grow their business by adding managed detection and response (MDR) services. The white paper speaks directly to MSP owner-operators and discusses how adding MDR services can profoundly impact MSP growth.