4 Steps To Co-Creating A "WOW" Culture For Your MSP

Company culture is hugely important to the success and overall health of an MSP, its people, and its clients. Job seekers often cite company culture as very important when choosing to apply while many hold bad company culture responsible for looking for a new position. Culture isn’t a buzzword; it’s an element to success, even more so for the “people-centric” business model of an MSP.

Building a great culture for your MSP isn’t a destination, it is a journey. Your MSP reaps the best outcomes when you involve your employees in this journey, working collaboratively and holding them accountable to create a “for the people, by the people” work culture.

Step 1: Make the most of culture-engagement surveys

Creating a work environment that fosters collaboration and employee engagement demands that you harness the power of culture surveys. All surveys, either quick checklist versions about your team management leadership style or those with open-ended questions about job satisfaction, should be anonymous for better employee confidence and unbiased results.

To measure employee satisfaction, don’t just send feedback emails but remind everyone about them in town hall meetings. Work with industry experts to make each survey as comprehensive as possible to capture the pulse of your workforce. Wondering why? Well, the results of these surveys will be used to improve your existing employee engagement plan, so you want accurate, useful information.