Article | May 21, 2018

3 Steps To Building Great Documentation

Source: IT Glue

By Ashley Ogilvie, IT Glue

Document Management

Building documentation is strategic. It’s not simply about how much you document, but how well you document your information so that it offers the most value to both you and your client. It might seem tricky to master at first, but consider these three steps for building your documentation and you’ll quickly find yourself on the road to documentation success.


Documentation takes time and commitment. This shouldn’t come as a surprise. But where there are opportunities to pursue an automatic two-way sync for your data, ensure you’re taking advantage of it. Take the time to consider what integrations you can build that will help you save time.

Using IT Glue, you have the ability to access many RMM and PSA integrations that we’ve already built for you. Rather than manually entering all of your client’s information, using an integration with your PSA will do that for you. With our API, you also have the ability to script your own integrations to pull data from other platforms that you already use. The possibilities are truly endless. Taking advantage of the ability to build integrations, or using ones that are already built, will save you the time of manual entry and allow you to focus on other tasks.