When an IT incident occurs, two important tools can help tell the story. A remote monitoring and management (RMM) platform tells of what has gone wrong at a customer’s site; a professional services automation (PSA) platform explains what was done to fix the issue. The combination of these two solutions allows MSPs to quickly respond to issues. This is particularly crucial in the case of security incidents that could impact the business and jeopardize compliance with applicable laws, particularly the General Data Protection Regulation (GDPR).
Simply deploying quality RMM and PSA platforms won’t allow a Managed Services Provider (MSP) to instantly deliver security or compliance services. Particularly with respect to requirements set forth in the GDPR, MSPs must put some effort and thought into getting the most out of these tools. However, this eBook presents some ideas to get you started for your own internal discussions on how to achieve GDPR readiness.