Article | March 26, 2020

Safety First: How To Continue Delivering On-site IT Support

Source: Field Nation
On Site Support

Ironically, as many workers go fully-remote, on-site support is often necessary to make remote work possible. Depending on the company’s IT maturity, many companies will have to configure VPNs, add remote VOIP capabilities, and set up an RMM system on-site before employees can work from home. Grocery stores need to be able to support an influx of visitors and maintain 100% uptime on point-of-sale and WiFi systems to manage inventory and purchases. Medical care facilities, hospitals especially, must have reliable, secure internet to serve patients.

For these reasons among many others, many IT service companies find themselves forced to continue sending IT technicians out into the field. This doesn’t mean technicians can’t be safe, however. Here are 5 things your IT service company can do to keep your technicians safe and your clients’ needs met.

1. Schedule work orders during off-hours                                         

Work with your clients to schedule work orders when sites are not heavily populated. If the site is a retail location, for example, try sending technicians onsite before and/or after store hours. Even if some staff remain, a technician should reasonably be able to maintain a six-foot distance from other people. This might not be possible when stores, especially retail superstores and grocery stores, are open for business.

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