Case Study

RMM Solutions Helps MSP Get the Most From Its IT Complete Infrastructure Investment

Source: Kaseya

“Since the formation of CMI, we have used Kaseya as the basis of our remote monitoring and management (RMM) capability. Knowing Kaseya is the market leading supplier of RMM solutions made it our first choice and from here our relationship has grown to incorporate the full range of Kaseya IT Complete products over almost 10 years. During this time, we have seen operational efficiencies improve by more than 20 per cent and we now manage more than 5,000 endpoints,” says Ken Roulston, managing director at CMI. Founded in 2009, CMI is one of the UK’s leading IT service providers, delivering a wide range of services including infrastructure design, implementation and support. The company creates, manages, implements and supports IT systems which in turn keeps organisations effective and secure. As Roulston explains, “We have seen continued and significant growth during this relationship and Kaseya has supplied us with the products needed to ensure our customers experience the maximum uptime possible from their investment in IT infrastructure.”

The need for a fully integrated RMM system

CMI was formed after the acquisition of two firms in 2009 that didn’t have RMM systems in place. “An RMM system was a key requirement for our business and after evaluating the marketplace, we discovered that Kaseya was the market leader in this area. The VSA endpoint monitoring and management system provided everything we needed at that time, allowing us to monitor and manage devices remotely,” he says. VSA provides CMI with the unified management, comprehensive visibility, and scalable automation needed to install, deploy, and update all software. CMI used VSA in isolation for a number of years, however, began to realise that Kaseya offered a number of other solutions that could be integrated and customised to develop its VITA offering.