Newsletter | January 7, 2021

01.07.21 -- Remote Work Is Here To Stay, And Other Cybersecurity Predictions For 2021

Channel Insights
Remote Work Is Here To Stay, And Other Cybersecurity Predictions For 2021

The cybersecurity industry and end-of-year predictions go together like fall and football or champagne and the New Year. But on the heels of an unprecedented year, where a viral outbreak changed the landscape of the global workforce practically overnight, portending what’s in store for the year ahead is even trickier than usual.

Definitive Guide To Optimizing Home Networks For Teleworkers

With so many people working from home, network constraints cause critical productivity issues. How can you improve the situation? Residential networks were never made to handle the volumes of data required for employees to do business from home. Problems like choppy video meetings, poor VoIP call quality, and slow-running applications impact the ability to get work done effectively, or even done at all. Organizations that understand these constraints can take action to increase productivity and decrease downtime for employees working from home.

10 Questions To Ask Your Prospective NOC Service Provider

There are plenty of good reasons for MSPs to outsource their NOC to a service provider but doing so comes with inherent risk—especially if you don’t do your homework first. Today's MSPs are entrusted with clients’ financial data and other sensitive information, so it's never been more important to carefully evaluate potential services providers and pick the best.

How VARs Can Help Clients Safely Reopen

Michael Russo, chief technology officer at Shift4, has over 30 years of experience in the hospitality and healthcare technology space building cutting-edge software products, leading agile teams, driving strategic business initiatives, and developing go-to-market strategies. Russo took the time to speak with VAR Insights about how to help merchants struggling to reopen, new payment methods, and what emerging technologies VARs need to be aware of.

A Look At The Current And Future State Of Managed Services

Mynul Khan is the founder and CEO of Field Nation, an online work marketplace for connecting people to get work done. Khan took the time to speak with MSPinsights about the impact of COVID-19 on managed services, employee and client safety, and more.

Demand Waterfall: 9 Strategies To Optimize Your MSP's Sales Cycle

I recently participated in a Facebook Live chat on the topic of SiriusDecisions Demand Waterfall® with Axcient’s Matt Hemingway, director of growth operations, and moderated by Axcient’s Corey Banner, director of partner success. We covered a lot of ground, and I wanted to share some of the key takeaways for how MSPs can better maximize their own demand waterfall.

Five Ways To Gain Client Loyalty And Recurring Revenue
At the heart of client and managed services provider (MSP) business relationships lie the same mechanisms that make any other relationship tick — support, appreciation, and initiative. Some MSPs no longer put in the effort once they’ve “hooked” their client; they’ve signed a contract, so they think they’re in it for the long haul.
Debunking The Top Five Myths About Ransomware And SMBs

SMBs have limited time and IT resources, and a lot on their plates — especially when it comes to cybersecurity. Unfortunately, SMBs have become the biggest target for ransomware attacks, and they need to face the harsh truth that ransomware can wreak havoc with data, budget, and reputation.

MSP Influencers, Part 1: MSP Outlook For 2021

All of us, MSPs and channel vendors alike, want to get a feel for what’s coming up next. After all, the better handle you have on the business environment, the better decisions you can make. It would be tempting to think, after the year we’ve just had, that such prognostications are a mug’s game. But that’s not entirely true. Think about where good data comes from. 2020 was clearly an outlier, so it’s not necessarily indicative of the long-range trends that drive our industry.

ASCII Insight: MSPs Share Their Thoughts On What To Consider When Hiring

In our ongoing quest to provide you with the best business advice possible, we’ve partnered with The ASCII Group and their members who are going to share their thoughts on timely topics or best business practices. In this article, the following ASCII member answered our questions about what to consider when hiring technicians.

Leadership Lessons