Taking your business to the next level in 2020 starts with optimizing your organization today. Here are some tips to help you build a tech stack that will allow you to gain operational efficiency, increase productivity and profitability, boost satisfaction, and, in the true New Year’s spirit, give your company a fresh start.
As a technology services provider (TSP), your customers have put their trust in you — the expert — when it comes to managing and securing their network. And considering the increasing rise of B2B Software-as-a-Service (SaaS) applications as the critical driver in business, the network is integral in the day-to-day life of your customers’ businesses.
As your business evolves, the factors that pose security risks are everchanging — which means your defense strategy can rapidly become outdated and ineffective. Since risk factors are volatile, managed service providers (MSPs) need to perform security risk assessments on a regular basis to stay on top of threats as they emerge or evolve.
Sometimes referred to as attrition or turnover, churn is your number of customers at the beginning of a period minus your number of customers at the end. It calculates the overall difference but excludes any new sales over that period. Customer churn can include cancellations, non-renewals, or customers switching to another provider.
By working in disparate systems, you’re not only creating inefficient employees, but also falling victim to duplicate data entry errors, which can cost you over 25 percent of your revenues. Connect everything in your business and put an end to the chaos.