Newsletter | May 23, 2022

05.23.22 -- Oh No! A Client Failed A Pen Test. Now What?
 
Channel Insights
Addressing The Labor Shortage With On-Demand Labor
By Steve Salmon, Field Nation

You don’t need to be a service provider to feel the effects of the labor shortage. It’s palpable everywhere – from childcare to food services to healthcare. This past holiday season, it even chipped away at the Christmas spirit by causing a shortage of Santa impersonators.
How Much Is Billing Reconciliation Costing You?
Submitted by Gradient MSP

Operating a business costs money. Operating a successful business means ensuring the costs do not outweigh the returns. Simply put, your return on investment (ROI) must exceed your investment for you to make a profit.
Business Behavior & Preferences Of MSPs
Submitted by The ASCII Group

The ASCII Group polled its IT community business owners on their operational behavior and preferences. Information sharing, peer interaction, and trading business advice are key elements of our group. See how ASCII’s MSP members are operating this year.
Oh No! A Client Failed A Pen Test. Now What?
 
Submitted by Webroot

When a customer reaches out after failing penetration testing, it can put an MSP on its heels and create unnecessary angst. Should the MSP have been more involved in the testing? Did its tools cause the failure? Has the MSP soured its relationship with its client? Will the business be lost?
On-Demand Webinar
Client Onboarding: Essential Steps For Happy Clients
 
Submitted by IT Glue

Most MSPs think their “courting period” is over once they finalize a sale and sign a client contract. But the real magic happens during the client onboarding process. Allen will shed light on how to make your clients' experience “Wow!” right from day one.   
Leadership Lessons
An In-Depth Look At The Leadership Of IT Companies
 
By Dave Sobel, The Business Of Tech Podcast

Each quarter, the Business of Tech podcast researches the leadership of companies involved in the delivery of IT services and classifies the racial diversity of those teams. Monitoring 301 companies, this quarter’s report tracks 3,244 humans. Identified on each organization’s website, they are then classified as white, and then nonwhite, as well as specifically Black. Additionally, they are classified as male or female.
Sponsor
Solutions
Carbonite Availability
 

Downtime strikes IT organizations from a multitude of sources. From the relatively rare natural disaster to the more commonplace user errors, malicious attacks, or patching problems, IT teams can guarantee that downtime will strike some of their systems every year.