Case Study

MSP Stays Ahead Of Security Threats And Keeps Clients Safe With New RMM Solution

Source: Avast Business
Data Security

If you ask TechSolvers’ Phil Long, the key to the company’s success has been their laser focus on proactive customer service and strong client relationships. TechSolvers is located 16 kilometers north of London and provides managed services to small-to-medium enterprises (SMEs) as well as IT consultancy for larger businesses. As a director for the privately-owned company, Phil oversees both sides of the business and explains, “We have a small, dedicated team that is completely customer-service driven, which is rare in this day and age. We truly care about our client base and along with the expertise and chemistry of our team, this enables us to deliver a higher quality of managed services and exceed expectations.”

THE CHALLENGE

Phil’s biggest challenge is ensuring his clients’ IT environments stay secure. “For our team, continuing to be proactive is a major thing. With changes we have seen in the types of threats and increased number of devices and applications on our customers’ networks, visibility is critical. More than half of the clients we serve are small businesses with different security and budget requirements. We need a solution that enables us to constantly monitor their systems and that extends the capabilities of our team so we can deliver the best solution for each client.”