MSP Influencers, Part 1: MSP Outlook for 2021

All of us, MSPs and channel vendors alike, want to get a feel for what’s coming up next. After all, the better handle you have on the business environment, the better decisions you can make. It would be tempting to think, after the year we’ve just had, that such prognostications are a mug’s game. But that’s not entirely true. Think about where good data comes from. 2020 was clearly an outlier, so it’s not necessarily indicative of the long-range trends that drive our industry.

To understand those trends, however, you still want to get a large enough sample size of experts, diversify the opinions a bit, and that’s precisely what we did. We asked ten different industry influencers what they think about four critical issues in the MSP space. This week, we’re talking about the general industry outlook.

The Good News

Here’s the good news – everybody is positive. As Kaseya CEO Fred Voccola points out “The COVID-19 pandemic showed small and medium sized businesses just how indispensable technology is to operate their businesses safely and effectively. It became clear that technology not only helps SMBs fight the economic challenges they face today, but that it is also their best weapon against a recession.