Case Study

MSP Helps Customer Manage Disparate Systems With New RMM Solution

Source: Avast Business
Remote Monitoring And Management RMM Reviews Part 2

Based in Houston, Mark III Systems has grown from a one-woman enterprise founded by Leslie Powell in 1995 to a large, multi-disciplinary solutions provider serving small-to-medium businesses (SMBs) and enterprises worldwide. Providing full stack enterprise-class servers, storage, networking products, and managed services, the company’s dedication to customer satisfaction and their specialized requirements has resulted in continued relationships with nearly every customer they have worked with since inception.

“We follow our customers’ needs. Our customer requirements drive how we grow, reshape, and transform our business,” explains Chris Bogan, Alliances and Business Development.

THE CHALLENGE

Chris and his team continually need full visibility into their customers’ IT environments to address IT issues and potential security needs before they arise, while at the same time manage a growing number of disparate systems, applications, and end-user devices. This became even more critical when Mark III Systems started a new business line dedicated to machine learning and end-user experience that included managed services.