IT Infrastructure Documentation 101

By Joshua Oakes, IT Glue

Keeping track of IT infrastructure was never the easiest thing in the world, but remote work has only increased the degree of difficulty. Yet, COVID-19 and the shift to remote work has seen an increase in cyberattacks on small and medium-sized businesses. As you can well imagine, it’s easier to secure IT infrastructure when you know what your people are using. The combination of greater difficulty keeping track of infrastructure and increased security risk if you don’t know what infrastructure your clients are using is a perfect storm. That’s where a robust IT documentation system comes into play.

IT infrastructure documentation can be broken down into three key elements:

1. Documenting the infrastructure
2. Contextualizing the documentation
3. Using the documentation to achieve business goals