When a customer reaches out after failing penetration testing, it can put an MSP on its heels and create unnecessary angst. Should the MSP have been more involved in the testing? Did its tools cause the failure? Has the MSP soured its relationship with its client? Will the business be lost?
Support is key in any relationship. We firmly believe that MSPs deserve top-tier service from every vendor. We’re staffed with people who’ve been-there-done-that and know how critical support is to a business’ success. It’s not easy, but we’re here to make it work better together.
Monsters lurk in your client’s server with one simple agenda — to snatch and steal their precious data. However, the resulting damage to reputation and revenue is felt by both clients as well as MSPs. This e-book will highlight how MSPs can stop these monsters in their tracks, allowing technicians to concentrate on service delivery and MSP business growth.
The ASCII Group is an IT community, and we asked our MSP members what areas they focused on for 2021. Are you planning the same type of internal investments and revenue generating activities? See the responses from our IT MSP community here!
Learn the basic terminology for artificial intelligence technology. From adversarial machine learning to unstructured data — and everything in between — CompTIA’s AI Advisory Council compiled a comprehensive list of words and phrases that any professional interested in building an AI solution should be familiar with.
Most people are drawn to careers doing work they like. Very few children dream of growing up to be sales managers. But MSP managers often finds themselves in that position and competing against other companies…sometimes much larger companies with more resources. Do you find yourself worrying about larger MSPs? One way to get a leg up is by offering compliance services.
Take your documentation skills to the next level! For the first time ever, we’re running the IT Glue Power User, normally an event exclusive, as a webinar. This may never happen again, so take advantage of this opportunity.
By Andy Liverman Anderson, DataStream Cyber Insurance
One of an MSP’s principal roles today is ensuring clients’ resiliency. What types of plans and systems does each business need to remain in operation no matter what disaster may strike or how big of a disruption it might cause? Those responsibilities increasingly fall to the IT people, even when the potential failures have nothing to do with computers or networks. As trusted advisors and solutions providers, MSPs are a critical lifeline for organizational leaders when problems occur, and those obligations are getting more difficult to manage by the day.