02.11.21 -- How To Source And Manage The Right Workers

More service providers enter the market, and prospective clients compare their many options. Since the suite of services offered between MSPs are generally undifferentiated (commoditized), the most salient variable when choosing a service provider becomes price.

Shift4 has launched two new programs that are designed to empower the dealer/reseller channel to expand their sales into new verticals and markets with minimal operational changes or investment. 

Not only is the frequency of malware on the rise, but the ever-changing complexity or polymorphic characteristics of malware creates a huge hurdle for detection to find and isolate it. In fact, in 2019, 93% of malware strains seen by Webroot were polymorphic.

The ongoing COVID-19 pandemic coupled with the surge in cyberattacks have forced businesses to focus on business resiliency and prioritize data security. While the scenario may seem grim for businesses worldwide, it provides an opportunity for MSPs to maximize profits and steer themselves and their clients toward a brighter future.

If your clients have an incident or someone files a complaint, they will be investigated. If they suffer a breach, they will almost certainly be sued. MSPs will be asked to provide proof that “Due Care” was exercised to protect the compromised data. Regulated businesses know they are required to have written policies and procedures. But policies, without evidence you are following them, are meaningless. There are tools that can help.

Internet continuity is now a critical component of daily operations, employee productivity, and customer experience. Yet these businesses still suffer daily frustrations like dropped VoIP calls, grainy video conferencing, and unresponsive applications — all caused by underperforming internet connectivity.

MSPs may appear to be in the IT business, but in reality, they’re in the business of customer service. Realizing and embracing this perspective and focusing on providing stellar service and support will set your team apart from the pack.

Researchers have recently unveiled the latest potential victim for malware authors: biological laboratories. By illicitly accessing these facilities, hackers may be able to digitally replace sections of DNA strings, causing unexpected results when biologists go to create or experiment with these compounds. While it is fortunate that this specific targeted attack was simulated in a closed environment, it brought to light the extreme focus a cyberattack may be capable of and the lengths to which some attackers may go to accomplish their goal.

Enabling co-managed IT services (CoMITs) – allowing MSP clients’ own internal IT teams to command change control privileges over MSP-provided solutions, within a secure and strategic framework of expert oversight – continues to gain momentum in the MSP world.

While many trends are both influencing and restraining enterprise technology adoption, they can all be broadly categorized under three pillars: Infrastructure, Architecture, and Technology. Let’s explore what these trends are and how they influence DevOps and DevSecOps adoption in tech corporations worldwide.

Since March of last year, many telecom operators around the United States have been fighting these two challenges: How to support their internal staff to ensure their network services and solutions remain operational and how to ensure their customers’ operations (or networks) remain viable while maintaining an increasing level of security.