How To Simplify Software Documentation

By Joshua Oakes, IT Glue

Documenting hardware is pretty straightforward, at least if you’re using IT Glue, integrated with your RMM. Add a little Network Glue, some other plug and play integrations, and voilá, you’ve got your basic hardware documented.  But what about software documentation?

Software Documentation in IT Glue

In IT Glue, software applications are almost always documented as flexible assets. By using flexible assets, you’re able to document software using the fields that you need or want the most. The software itself can be documented as a Vendor, with fields for such items as type (SaaS, on prem, etc), Status (active/inactive), importance, business impact, compliance certifications, risk level and further fields for things like account manager contact info or support information.

You could have fields for the department that uses the software, or the software champion – the latter linked to that specific contact.

A copy of the vendor contract can be held within this flexible asset, or it can be in a separate Contracts folder and linked back to the Vendor asset.