How To Evaluate Field Tech Job Performance

When we send staff into the field, we often don’t get much feedback unless it’s a negative experience. When those complaints roll in, we get a pretty good idea of what’s gone wrong and can take steps to address it.

The rest of the time we usually hear nothing but crickets, along with an occasional compliment from a proactive customer. But assuming “no news is good news” may not be the best way to assess their actual performance.

FILLING THE FEEDBACK FUNNEL

If you want a more accurate and well-rounded evaluation of field tech performance, you’ll need to create additional channels and opportunities to collect feedback. Here are a few ways to prompt customers to give you a better sense of how things are going outside your office.