03.19.20 -- How MSPs Can Prepare For COVID-19 And Beyond
Shift4 Payments is the leader in integrated payment processing, delivering a complete ecosystem of solutions that extend beyond payments to include a wide range of value-added services. Shift4’s groundbreaking technologies help power the company’s Harbortouch, Restaurant Manager, POSitouch, and Future POS brands as well as over 350 additional software integrations in virtually every industry. To learn more about joining the Shift4 family of resellers, visit www.shift4resellers.com.
Like many MSPs around the world, Cambridge Helpdesk was becoming more concerned about the rapid proliferation of ransomware threats in today’s security landscape. This concern was growing even more acute because Cambridge Helpdesk’s endpoint security solutions at the time (ESET and Bitdefender) were providing little or no protection against the current ransomware onslaught.
Being an experienced reseller has benefits — and challenges. A major challenge is trying to keep an open mind to learn about each customer’s needs. After visiting thousands of customers, it becomes difficult to not predict what a customer will need. But doing so can result in missed sales opportunities.
Guest Column |
By Jason Rorie, Elevated Technologies
First, you have to start with a conversation to understand how the client needs to be protected. The saying is, “How much security is enough?” The answer is just enough. You don’t want them to have vulnerabilities, but you don’t want them so secure that users circumvent the security measures to get their work done. You have to find balance..
What follows are recommendations for MSPs to prepare themselves and their customers for a potential pandemic. While the prospect is alarming, it’s also an opportunity to help your customers when they need you most.