As remote access solutions become more sophisticated there are fewer reasons to send technicians on-site to support devices. This not only adds to an MSP’s bottom line, it also makes technicians and engineers more effective at their jobs.
There are three key considerations field service organizations must take into account when building a modern workforce, all of which present significant opportunities and challenges today and in the future.
Guest Column |
By Khalad Farhang, eGuard Tech Services and ASCII Group member
Getting customers to the cloud can be a journey fraught with questions, concerns, and challenges. However, it also can be a calm, structured process that offers your customer insight into every detail of the journey while also helping them to understand how the cloud will work for their business and what the impact of a cloud transition will be.
No matter what your size, growth can resemble a nightmare — but it doesn’t have to be like that all the time. Follow these four steps for guiding your sales staff in the right direction if chaos were to ever strike.