Connections for Business, a South Florida IT service provider, was spending unnecessary money on labor and overhead. Without a business management platform to assist in developing their systems and processes, that job fell on the team, and the team only. Billing was inaccurate and taking 40-50 hours a month to complete.
Once ConnectWise Manage was implemented into their business model, the company saw profit margins grow as they decreased spending and improved service delivery. Operations were smoother with optimized billing and an overall increase to the efficiency of their managed services. Having lost faith in their previous solution, they soon saw that ConnectWise was, hands down, the place to be.
Trading Labor Expense for an Investment Strategy
It made sense at first. Connections for Business was using their own homegrown tool to manage their business. That meant resources were allocated to software development—to the tune of $90K annually in labor costs alone. It didn’t take long to determine that might not be the best use of their resources.
The company’s decision to shift from ongoing software development to investing in a business management platform was a no-brainer when the costs and benefits were analyzed. Purchasing ConnectWise Manage eliminated the need to dedicate resources and a labor budget to internal development. Instead, they could rely on the experts at ConnectWise to provide superior software at a fraction of the cost.