How Better Reporting Spells Business Value For MSPs

By JP Jauvin, SVP Sales and Customer Operations at SolarWinds MSP

Your customers want clear insight into the most important issues impacting their IT environments, and for MSPs, reporting offers a way to provide that critical information. But with today’s overflowing inboxes, not to mention text messages and other distractions, MSPs need to avoid adding to the noise and instead focus on providing the kind of reporting that creates business value.

Regular reports across a broad cross-section of essential IT activities—from patches, threats, and backups, to onboarded users, open and closed tickets and more—serve to benchmark your work and outline what the client needs to address, both today and in the future. They also help MSPs build trust with their customers, and with trust comes new opportunities. That’s why it’s essential for MSPs of all sizes to get serious about reporting.

Here are three reports that can help you create business value for new and existing clients: