Case Study

How A Nationwide VAR Transformed Their Ordering Process And Slashed Processing Times

Source: ConnectWise
Golden Star

Over the last 20 years, Golden Star Technologies (GST) has rapidly grown from a local computer sales shop to a nationwide value-added reseller, supplying more than 2,000 customers with custom technology solutions and professional services. With so much growth, the company needed to find a way to bring together their data center and hardware/software product sales, implementation services, and the audio visual and managed services arms of the business into a cohesive whole.

Jeffrey Smith, Senior Vice President of Operations and Strategy, was ready to take on the challenge of helping the company continue to grow while streamlining workflows, integrating solutions, and increase efficiencies across all areas of the business.

How did they do it? By continuously refining their channels of distribution, maintaining the quality of their core offerings, and evolving their processes and tools to do more. They found that in the highly competitive IT industry, process advancements can deliver game-changing results.