By Bernadette Wilson
Harbortouch now offers the Echo, a built-for-purpose point of sale (POS) system with the design of a tablet-based system. The company also redesigned its Elite system with a thinner profile. Nate Hirshberg, marketing director for Harbortouch, answers some questions about why your merchant customers are considering tablet-based systems, and why Harbortouch’s offerings provide an alternative.
Q: What is drawing merchants to tablet mPOS systems?
Hirshberg: Tablet systems have appealed to many business owners due to the perceived low cost compared to traditional POS systems. However, mPOS systems typically require a surprisingly significant up-front investment in addition to an ongoing monthly service fee. Merchants have also been drawn to the simplicity offered by these systems, but this simplicity often comes with considerable trade-offs when it comes to functionality.
Q: What functionalities do merchants usually give up to have tablet POS?
Hirshberg: These systems utilize underpowered consumer hardware and have limited software functionality both on the front-end and back-end. They often lack key features that businesses need to operate efficiently and offer limited back-end reporting capabilities.
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