No one could have anticipated the massive industry disruption that occurred in 2020. As a result of the global pandemic, nearly every field service organization has adapted their business model in some way.
With a new year, comes a new set of challenges. While there will always be unknowns, we believe there are important scenarios to prepare for now.
Read on for our leaders’ predictions for 2021.
New technologies accelerate field service activities
The COVID-19 pandemic accelerated technology adoption at an unprecedented pace. Technologies that many businesses thought were three years or more from being implemented are now being purchased and installed.
According to a National Retail Federation study, 94 percent of retailers expect contactless payments to increase over the next 18 months. What’s more, digital signage has evolved from a nice-to-have technology to a necessity. This includes traditional applications like restaurant menus as well as emerging needs for signage around social distancing and public health guidelines in public venues.