Essential MSP Software Tools

By Joshua Oakes, IT Glue

Whether you’re just starting out, or you’re re-evaluating your stack, it’s important to take a step back, look at the big picture, and figure out what tools are truly essential for your MSP software.  When you think holistically about your business, it’s easier to make the right choices from among the many options in each category as well.

RMM (Remote Monitoring & Management)

It’s hard to service what you can’t see, and that’s why the RMM is probably the most important part of the MSP stack. The RMM space is highly competitive, which means there’s a lot of choice in terms of features and integrations. Look for an RMM that integrates well with your other key tools, and you’ll get more value from it.

PSA (Professional Services Automation)

The concept for the PSA is to serve as a hub for a lot of what you do. This central role makes the PSA an essential part of the stack for most managed service companies, especially ones that intend to scale. The legacy PSA systems are often feature rich but can also be unwieldy as a result. Lighter PSAs strip out some of the bells & whistles in favor of a focus on core functions.