Newsletter | February 27, 2020

02.27.20 -- Backup-As-A-Service (BaaS) Billing Models


Shift4 Payments is the leader in integrated payment processing, delivering a complete ecosystem of solutions that extend beyond payments to include a wide range of value-added services. Shift4’s groundbreaking technologies help power the company’s Harbortouch, Restaurant Manager, POSitouch, and Future POS brands as well as over 350 additional software integrations in virtually every industry. To learn more about joining the Shift4 family of resellers, visit

Channel Insights
Backup-As-A-Service (BaaS) Billing Models
  Article | Bocada

By normalizing metrics under a single pane, MSPs will enjoy a streamlined way to track backup costs, and end customers will enjoy increased transparency.

Today’s Smart Home Technologies And Turning Them Into Profits
Video | The ASCII Group

Learn about the latest trends and products for smart homes and how to successfully turn them into profit. You’ll also see various sales opportunities and how to market them.

How Copier Dealers Can Go To Market Faster Selling Managed IT Services
Webinar | By Jim Hocking, director of sales at Collabrance

More copier dealers are entering the managed IT services business at a rapid pace as a way to expand their business and revenue. This on-demand webinar, co-presented by Taylor Business Group, shares lessons learned in the industry so you can go to market faster with less headaches.

Why You Shouldn’t Share Security Risk
Article | By John Ford, ConnectWise

There are some things in life that would be unfathomable to share. Your toothbrush, for example. We need to adopt the same clear distinction with cybersecurity risk ownership as we do with our toothbrush. You value sharing as a good characteristic. However, even if you live with other people, everyone in your household still has their own toothbrush. It’s very clear which toothbrush is yours and which toothbrush is your partner’s/spouse’s or your children’s.

The Importance Of The MSP Sales Process
Article | By Chris Wiser, Webroot

I’ve been in this business a long time, and I can honestly say that many MSPs lack a concrete sales process structure. That’s pretty worrisome because, let’s face it, you have to have a plan in order to succeed at just about anything. Imagine you’re an engineer working on server maintenance or a network infrastructure build—you wouldn’t do that without a plan, would you? Your sales strategy should be handled no differently.

Using Documentation To Nail Your QBRs
Article | By Ashley Ogilvie, IT Glue

Documentation is a critical but often overlooked source of competitive advantage. When you have good documentation practices in place, that means you’ve documented the ins and outs of your clients’ organizations, and you have all the proof of your processes. So when it comes time to sit down with your clients for the quarterly business review (QBR), your documentation has everything you need in order to deliver productive, transparent, and insightful conversations that strengthen your customer relationships.

Leadership Lessons
Managing Subcontracted Workers: Protecting Your Company And Customers
Guest Column | By Rayanne Buchianico, ABC Solutions, LLC

Because of remote management tools, MSPs can look across the globe to find workers. In theory, this all sounds fantastic. Challenges arise when putting this into practice, and you begin to think of all the sensitive data you are sharing with a remote worker. Here are some tips to protect yourself and protect your customers’ information.

Reader Spotlight
Reader Spotlight: Dawn Sizer, 3rd Element Consulting
  Q&A | A conversation with Dawn Sizer, 3rd Element Consulting

In this Reader Spotlight, 3rd Element Consulting CEO and ASCII Group member Dawn Sizer shares a little about herself, company, and the state of the channel.

Reader Spotlight: Steve Melchiorre, Stratosphere Networks
  Q&A | A conversation with Steve Melchiorre, Stratosphere Networks

In this Reader Spotlight, Stratosphere Networks CEO Steve Melchiorre shares a little about himself, his company, and the state of the channel.

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