09.22.22 -- 7 Reasons Why Great Documentation Is Critical For Your MSP

Artificial intelligence (AI) is a branch of computer science that uses algorithms (programmatic instructions) to process inputs and deliver outputs that mimic human abilities such as cognition, natural language understanding, speech and image understanding, common sense reasoning, and knowledge representation. Machine learning (ML) and deep learning (DL), the subfields of AI driving innovation and headlines, have introduced improvements to pattern recognition, thereby supercharging tasks such as classification, prediction, and clustering.

A massive global shift to remote working environments has created an open season for cybercriminals. No business - big or small - is safe. Small and medium businesses (SMBs) seemingly have a target on their backs, so strengthening your company’s security posture is essential right now.

Whether you’re looking to retain clients or increase your technicians’ billable hours, automated assessments are a no-brainer for any MSP. Ideally, you should be able remotely schedule scans on client networks and then have access to that data from any computer or mobile device through your online portal. Supplement the information by including client-specific service documentation including notes, remediation procedures, passwords, and related items your service techs and remote support teams need to do their jobs faster and better.

Unplanned internet downtime can bring your operations to a grinding halt, resulting in lost revenue, reduced productivity, and other costs that are less obvious but longer-lasting. Yet, 19% of B2B SMBs and 27% of B2C organizations say they do not feel their businesses are prepared to deal with unexpected downtime.